Field service is the keystone in the operation of a utility. Handling service orders cleanly and efficiently means less work for customer service reps and happier customers who want to pay bills on time. Service order outcomes mean the difference between a clumsy, inefficient operation and an agile, productive one.
|Supported service order types include:|
|Late payment shutoffs|
Our solutions are unlike anything else available for utilities today, because we combine your work in the field with your work in the office. We offer a completely integrated service order management system to marry back-office operations (such as the generation of service orders based on customer contacts) with the actual work performed in the field by your service personnel. Below, we showcase some of the back-office features of our service order systems. For the field operator’s view, check out our mobile utility pages.