Service Orders

Service Orders
The workhorse of your field service system is a robust service order scheduling system in the back-office. Once an order is scheduled, the crew’s tablet (running our MUSA software) displays all of the critical information, including scheduled time, priority, and distance-based routing.
Everything a field crew might need to know, including detailed order information, customer information, past customer/location/order history, meter data, or associated documents (faxes, e-mails, or photos), is available in the field with a touch.

Other features include:
reddot10x10 Time on job tracking
reddot10x10 Composite crew and multi-crew support
reddot10x10 Integration with meter maintenance procedures
reddot10x10 Barcode scanning
reddot10x10 Truck-to-office and Office-to-truck messaging
reddot10x10 Back-office vehicle, crew, and service order monitoring

Watch the videos below to see our unique approach in action!


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Service Order Details

Service order notes and process/transaction details.


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Job Tracking

Track field service time.


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Composite-crew/Multi-crew support

Allows crews to join others on jobs in the field.


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Meter Maintenance

Replace, Re-read, Repair, etc.


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Barcode Scanning

Eliminates potential errors in meter selection.


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Text Messaging

Back-office and message-based notification of events.


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Back-Office Viewer

Shows vehicle movement and details about vehicles and orders.


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Back-Office Viewer

Offers read-only access to all of the same information accessible from the field.